Meet the team

Real advisors.
Real phone numbers.

Every person here is a licensed independent advisor — not a call center queue. Find the one who knows your situation, and email them directly.
Leadership

The people who set the standard

Partners and department leads who’ve built HBS around one idea — independent advice you can actually reach.

Joseph Cox

Managing Partner
Joe is the Managing Partner of Health Benefit Services, LLC (HBS) and HBS Insurance Group. A 2004 graduate of Duquesne University, he has worked in the insurance industry since 2005, joined HBS in 2009, and became a partner in 2015.

Chris Zappa

Partner
Chris is a graduate of the University of Pittsburgh. He joined HBS in 2009 and became partner in 2016. He has been in the insurance industry for over 20 years, and brings with him years of experience specializing in the senior market.

Angela Frazier

President, Personal Lines
Angela is a 2002 graduate of Wheeling Jesuit University and joined HBS in September 2022 to help develop the Personal Lines department. She has been in the insurance industry for over 20 years and completed the Insurance Institute API designation in 2007. She brings years of experience protecting clients in auto, home, and life insurance. Angela resides in Weirton, WV with her husband and daughter.

Sandy Marks

Chief of Staff
A Thiel College graduate currently residing in the South Hills of Pittsburgh, Sandy has over 18 years of experience managing brokers in both Individual and Medicare segments. She leverages that expertise to provide strategic guidance for brokers while delivering exceptional support to clients.
Your advisors

Find the advisor who fits your coverage

Filter by what you need help with — then email that person directly. No routing, no hand-offs.

Jordan Fate

Broker
A health insurance specialist focused on senior Medicare, individual, and group health plans. Jordan graduated from Robert Morris University and joined HBS in 2021, helping clients navigate their healthcare options ever since. His client- focused approach has made him a trusted advisor in the field.

Joe Masucci

Broker
Joe attended Robert Morris University and joined HBS in December of 2008. He has been in the insurance business for over 15 years across senior, individual, and group health plans. He is also a National Social Security Advisor Certificate holder, helping clients maximize their Social Security benefits.

Aaron Kean

Broker
Aaron graduated from West Virginia University in 2005. He started his career at HBS in 2016. In addition to maintaining his personal book of business, Aaron assists in the development of new agents at HBS.

Kayla Sadler-Busbey

Broker
Kayla has been in the insurance industry since 2015, gaining experience in medical and voluntary products. She joined HBS in 2018 to expand the Small Group sector. In addition to group benefits, Kayla assists clients with Medicare and life insurance. She and her husband reside in the Pittsburgh area with their son, Beckham.

Linda Clautti

Broker
Linda has a doctoral degree from Duquesne University in Educational Leadership. A retired school superintendent, she enjoys educating people about healthcare — especially Medicare and legacy planning options — so they feel secure in their choices and their future.

Christine Olsen

Broker
Christine has been in the insurance industry for eight years and joined HBS in 2014, specializing in the senior market. She also provides solutions for individuals and families shopping the marketplace, plus life insurance, hospital indemnity, recovery care, and fixed annuities.

Jamie Wright

Broker
Jamie has worked in the health insurance industry for 26 years — the last 14 at Health Benefit Services. She enjoys educating seniors on their Medicare health plan options, and looks forward to helping you find yours.

Lynn Groomes

Broker
Lynn has been with HBS since 2010. She holds a master’s degree in Social Work (WVU) and Business Administration (RMU). Lynn has dedicated her career to helping clients understand health insurance — Medicare in particular — so they can make the best possible decision.

Stacy Parker

Broker
Stacy started her insurance career in 2015 in the voluntary benefit space, working with brokers and employers to enroll employees in their benefits. She joined our team in 2024 after nearly a decade in the industry, and specializes in Medicare — helping clients navigate its complexities.

James DelGreco

Broker
James was born and raised in Pittsburgh and graduated from California University of Pennsylvania. He has been in the insurance industry for five years, and recently joined HBS to specialize in Medicare.

Autumn Giocondi

Broker
Autumn is a 2001 graduate of Slippery Rock University. She joined HBS in 2018 and has been in the insurance industry since 2015.

Chris Farrell

Broker
Chris began his insurance career in May of 2022 with HBS. He enjoys handling any insurance need his clients may have and educating them about their coverage. Chris takes great pride in making sure everyone he advises has the proper protection.

Debbie Eiter

Broker
Debbie holds an Associate’s Degree in Business Management and has worked in banking and as Office Manager for a start-up engineering firm. She joined HBS in fall 2024.

Palma Dean

Broker
Palma brings more than 25 years of insurance industry experience and joined HBS in 2026. She specializes in Medicare, individual health insurance, and employer group health plans,

Paul Lutty

Broker
Paul is a Pittsburgh native who specializes in Medicare, Life, and Health Insurance. He is passionate about helping clients understand their coverage options and make confident decisions,

James Lane

Broker
James Lane began his insurance career at just 18 years old while still attending Pine-Richland High School and graduated in 2026. He specializes in Medicare and also assists clients with Property,

Amanda White

Broker
Amanda brings more than 15 years of insurance industry experience, specializing in Medicare, Individual Health Insurance, Affordable Care Act (ACA) Marketplace plans, and Employer Group Benefits.

Robert Donatucci

Broker
Robert began his insurance career with HBS in 2024 after attending Duquesne University. He specializes in Personal and Commercial Property & Casualty Insurance, helping individuals, families,

Scott Lindstrom

Broker
Scott was born and raised in the Pittsburgh area and is a graduate of Chartiers Valley High School and the University of Pittsburgh, where he earned a degree in Mathematics and Economics.
Client support

The voice on the other end

The first person you’ll hear from — and the one who keeps everything moving after you enroll.

Jessica DeChicko

Administrator
Jessica joined HBS in 2014 from US Airways, where she was a record analyst. She is an integral part of the day-to-day business, supporting both clients and staff.

Rebecca

Broker
Rebecca Small joined HBS in 2025, bringing more than a decade of insurance experience. Licensed in Property & Casualty since 2014 and Life & Health since 2015,
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